Relationships within your team
As a business owner, there are a heap of relationships that are important to sustain and grow your business. Relationships with potential customers, customers and building the ladder of loyalty, through to relationships with suppliers distributors and those closer to home – those of your team. This blog focuses on the importance of relationships with and within your team.
The cycle of business
The diagram, the cycle of business, shows an ideal. As a business owners you have clear systems that your team can follow. Your team ‘looks after’ the customers, who by being kept “happy”, in turn look after your business through the profits that are generated.
Of course that’s an ideal – and we know that many business owners are running around picking up “dropped balls” from their team, and ensuring that the customers are being kept happy. Is that your business?
Even if your team are skilled in the ‘technical’ aspects of your business, most people don’t know how to work with others. And as your business grows, teamwork can sometimes be an overlooked skill. Of course, some business owners don’t want to, or can’t afford to invest in training their team. Perhaps you fear that by training people, your employees will either leave or demand more pay. I’ll blog another day about the importance of training, why it’s key to your business success, and I’ll also show you that there’s money from the government to support training your senior team. For now, I’ll focus on the fact that the larger your team the more relationships each of us has to deal with.
The larger the team, more relationships
It might sound obvious. Take a look at the diagram which shows with just 5 people there are 10 different relationships. The more people, the more relationships. This can be hard as most of us aren’t given any training in working with others.
On it’s own DISC is not a silver bullet, or cure all – but is a GREAT TOOL for business owners to begin to build stronger teams. Oh and did I mention that it can improve sales too by understanding different “buying behaviours” of different types of clients.